Privacy Policy for Crucible users

Welcome to Crucible Coaching (“Company,” “we,” “our,” or “us”).

Crucible Coaching LLC, doing business as Crucible, is committed to protecting your privacy and maintaining transparency regarding how we collect, use, and protect your information.

This Privacy Policy explains how information is collected through our website, communication systems, and services, including SMS/text messaging communications powered by Twilio.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you interact with us, submit a form, schedule a call, apply for coaching, or communicate with us, we may collect:

• Name
• Email address
• Phone number
• Business information
• Billing information
• Social media handles
• Any information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Referral source
• Cookies and analytics data

2. How We Use Your Information

We may use your information to:

• Provide coaching, consulting, and educational services
• Respond to inquiries and support requests
• Send appointment reminders and service updates
• Deliver marketing and promotional communications
• Improve our website, systems, and user experience
• Process transactions and payments
• Maintain legal and operational compliance

3. SMS/Text Messaging Policy

By submitting your phone number through our website, forms, scheduling systems, or other communication channels, you consent to receive SMS/text messages from Crucible Coaching LLC (DBA Crucible).

These messages may include:

• Appointment reminders
• Application updates
• Coaching communications
• Customer support
• Marketing and promotional messages

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

• STOP
• UNSUBSCRIBE
• CANCEL

After opting out, you will no longer receive SMS messages unless you opt back in.

Help Instructions

For assistance, reply HELP or contact us through our website: Crucible Coaching Contact Page.

SMS Consent Protection

SMS consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for marketing purposes.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

• CRM and marketing platforms
• Payment processors
• Scheduling software
• Email and SMS communication providers
• Analytics providers

These providers are only given access to information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Understand website traffic
• Improve performance
• Personalize user experience
• Measure marketing effectiveness

You may disable cookies through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• Accessing your information
• Correcting inaccurate information
• Requesting deletion
• Opting out of marketing communications

To make a request, contact us through: Crucible Coaching.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Information

Crucible Coaching LLC (DBA Crucible)
Arizona, United States
Website: cruciblecoaching.org

For questions regarding this Privacy Policy or your data, please contact us through our website.